Terms of Service

These Terms of Service ("Terms") are an agreement between you, the merchant who installs the app or uses our website ("you"), and Civet, operating in the United States ("Civet", "we", "us"). They cover your use of the Civet Shopify app, the website at getcivet.com, and related services (the "Service").

By installing or using Civet, you agree to these Terms. If you're using Civet for a business, you confirm that you're authorized to accept these Terms for it.

1. What Civet does

Civet uses AI to translate your Shopify store's catalog content: product, collection, option, image alt text, metafield, and SEO fields. It writes translations into Shopify's own translation storage through Shopify's native Translations API. Civet does not add scripts, proxies, or theme code to your storefront.

Civet also offers side-by-side previews before changes go live, one-click undo for past runs, protection for translations you edit by hand, automatic updates when products change (on eligible plans), and a per-market SEO check.

2. Your Shopify account

• You need an active Shopify store, and you must follow Shopify's terms as well as these Terms.
• Civet works only on stores where you are the owner or are authorized to install apps.
• When you install Civet, you allow it to access the store catalog and translation data it needs to work, through the permissions shown on Shopify's install screen.

3. Plans, trials, and billing

• Billing through Shopify. All charges are billed by Shopify on your Shopify invoice through Shopify's Managed Pricing billing system. We don't collect your payment card details. Prices are listed in US dollars. Shopify may show and charge a converted amount in your local currency.
• Plans. The current plans and prices are shown on our website and on the Plans page in the app: Free ($0/month), Starter ($29/month), and Growth ($79/month), billed every 30 days through Shopify. Taxes may apply.
• Free trial. Paid plans include a 14-day free trial, one per store. During the trial, Civet translates up to 500 products. Once the first charge succeeds, your plan's full product limits apply. If you cancel or uninstall before the trial ends, you won't be charged.
• Recurring charges. Paid plans renew automatically every 30 days through Shopify until you change plans or uninstall.
• Upgrades and downgrades. You can change plans at any time from the Plans page in Shopify Admin, with no need to contact us. Shopify handles any proration or billing credits under its billing rules.
• Downgrades and limits. Translations Civet has already written stay in your store. After a downgrade, new translations and automatic updates cover only what your new plan includes.
• Cancellation. Uninstalling Civet cancels your subscription immediately, and Shopify stops future billing. Charges already billed by Shopify are non-refundable except where required by law or at our discretion.
• Price changes. We'll give you at least 30 days' notice in the app or by email before a price change affects your store, and any increase requires your approval through Shopify.

4. Fair use and "unlimited"

Our Growth plan includes "unlimited" products (within fair use) and every language your store supports. Here is exactly what that means:

• Languages: all the languages your store has enabled. Shopify currently allows up to 20.
• Products: up to 50,000 products per store. There are no word counts, credits, or per-translation fees within that limit.
• Above 50,000 products: we'll offer a custom plan with a price based on your catalog size. We'll contact you before anything changes, and we won't charge you more without your approval through Shopify.
• Reasonable use: "unlimited" covers normal store activity. That includes a full translation of your catalog when you start, and re-translation of content that actually changes. To keep flat pricing sustainable, each store has an internal monthly processing allowance that normal stores don't reach. If a store goes far beyond normal use (for example, repeatedly re-translating the whole catalog from scratch, or automated changes that rewrite thousands of products every day), automatic updates may pause and we'll contact you to work it out. We will never charge you extra fees without your approval through Shopify.
• Starter and Free have the product and language limits shown on their plans.

5. AI translations: please review before publishing

• Civet uses AI models provided by Anthropic to produce translations. AI output can be wrong, incomplete, awkward, or unsuitable, including for product safety information, sizing, legal or regulatory text, medical or ingredient claims, and brand names.
• You're responsible for reviewing translations before you publish them and for the content your store shows to customers. Civet gives you side-by-side previews, a review list of flagged items, edit-lock protection, and one-click undo to help, but these don't replace your review.
• Civet does not guarantee any search ranking, traffic, conversion, or sales outcome. The per-market SEO check and the public readiness tool report what they find in your HTML and translations and suggest fixes; they do not promise results from search engines.
• You're responsible for making sure your source content and glossary don't infringe anyone's rights or break any law, and that you have the rights needed to translate that content.
• Don't use Civet to create content that is illegal, deceptive, or harmful.

6. Your content

• You own your content, including your source text and the translations Civet creates for your store. To the extent we have any rights in the translations generated for your store, we assign them to you.
• You give us a limited permission to process your content only to provide, secure, and support the Service. That includes sending catalog text to our AI and hosting providers as described in our Privacy Policy.
• We don't use your content to train AI models, and our AI provider's commercial API terms prohibit training models on API inputs and outputs.
• Translations written into Shopify are stored by Shopify, so they stay in your store if you uninstall Civet. Civet's own copies (previews, run history, undo snapshots, translation memory) are deleted as described in our Privacy Policy. Undo is not available after you uninstall.

7. Undo and history

• You can undo an applied run during the undo window for your plan (30 days on Free and 90 days on paid plans). Undo restores the translations Civet replaced, while skipping fields that were edited again after the run.
• Undo and history are a convenience, not a backup service. Keep your own backups of important store content (for example, via Shopify's product CSV export).

8. Acceptable use

You agree not to:

• reverse engineer, overload, or interfere with the Service, or bypass plan limits, rate limits, or fair-use controls
• use the Service for another store without installing it there, or resell the Service
• use the Service in a way that violates Shopify's terms or applicable law
• attempt to access another merchant's data or internal endpoints

We may suspend the Service for a store that violates these rules, after notice where reasonable.

9. Availability and changes

• We work to keep Civet reliable and available, but we don't promise uninterrupted service. Outages at Shopify, our AI provider, or our hosting providers may affect Civet.
• We may improve, change, or remove features over time. If a change materially reduces what your paid plan includes, we'll give you advance notice and you can cancel at any time by uninstalling.
• Support is available by email at hello@getcivet.com. We aim to reply within 2 business days.

10. Disclaimers

Except as expressly stated in these Terms, the Service (including the website and free readiness checker) is provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law:

• We aren't liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, search rankings, or goodwill.
• Our total liability for any claim related to the Service is limited to the amount you paid us for the Service in the 12 months before the claim (or USD $50 if you paid nothing).
• These limits don't apply where applicable law doesn't allow them.

12. Indemnity

You agree to defend and indemnify us against third-party claims arising from your store's content (including translated content you publish on your storefront) or from your breach of these Terms.

13. Ending the agreement

• You can end this agreement at any time by uninstalling Civet from your Shopify store.
• We can end or suspend your access for a material breach of these Terms, or if Shopify requires it. Where reasonable, we'll give notice and a chance to fix the issue first.
• Sections 5, 6, 10, 11, 12, and 14 survive termination.

14. General

• Governing law: the laws of the United States, without regard to conflict-of-law principles.
• Changes to these Terms: we'll post updates here with a new "Last updated" date and give notice in the app or by email for material changes. Continuing to use Civet after changes take effect constitutes acceptance of the updated Terms.
• Shopify: Shopify Inc. is not a party to these Terms and is not responsible for Civet. Your use of Shopify is governed by Shopify's own terms.
• Entire agreement: these Terms and our Privacy Policy form the entire agreement between you and us regarding the Service.
• Contact: Civet, United States — hello@getcivet.com.